Case Study: La Nouvelle Cave
3D showcase store integration
Chatbot pilot project for Groupe Casino to help visitors select the perfect wine, beer or spirit for their buying occasion
- 3D and VR shop integration
- Wine and food pairing
- Live chat
- Across wine, beer and spirit categories
- Shopify inventory synchronization
La Nouvelle Cave webshop after integration
The challenge for the wine store of the future
How to stand out and help mobile users quickly find the right bottle among over 1.000+ wine, spirit and beer choices?
- Custom-tagging across categories to reduce complexity
- Occasion-mapping to inform customer journeys
- 3D shop integration
- Shopify implementation
Implementation features and benefits
Fascinating browsing environment and option to shorten the decision process to 30 seconds with a playful digital sommelier
- Automated Shopify inventory synchronization
- Live chat options with on-site wine consultants
- Seamless shopping experience for beers, spirits and wines
- Wine pairing for 2.500+ recipes
sommelier.bot in 3D VR online shop
Live-chat with team member
Topline results in facts and figures
Reduction of complexity with customized service offer and conversation design for multiple buying occasions across two shops and different inventory locations
- 22% click-through rate on recommendations
- Thousands of completed conversations
- 24/7 online sommelier service
- Complete conversation metrics (number and value of wines clicked, etc.)
Project ramp-up and onboarding in 30 days
1.
Custom feature development
Live chat
3D shop JS integration
2.
Inventory synchronization
1.500+ SKU tagging by sommelier team
Algorithmic weighting for visibility of high-margin products
3.
Customized brand & conversation designs
La Nouvelle Cave brand adaptation
Live chat integration
New conversation designs
4.
Script integration (one line only)
One line of script for Shopify
One line of script for the 3D environment
…and we were live!
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