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Case Study: La Nouvelle Cave

3D showcase store integration

Chatbot pilot project for Groupe Casino to help visitors select the perfect wine, beer or spirit for their buying occasion

  • 3D and VR shop integration
  • Wine and food pairing
  • Live chat
  • Across wine, beer and spirit categories
  • Shopify inventory synchronization
Sommelier digital pour e-commerce

La Nouvelle Cave webshop after integration

The challenge for the wine store of the future

How to stand out and help mobile users quickly find the right bottle among over 1.000+ wine, spirit and beer choices?

  • Custom-tagging across categories to reduce complexity
  • Occasion-mapping to inform customer journeys
  • 3D shop integration
  • Shopify implementation

Implementation features and benefits

Fascinating browsing environment and option to shorten the decision process to 30 seconds with a playful digital sommelier

  • Automated Shopify inventory synchronization
  • Live chat options with on-site wine consultants
  • Seamless shopping experience for beers, spirits and wines
  • Wine pairing for 2.500+ recipes
Sommelier Bot La Nouvelle Cave in 3D VR online shop

Live Chat wine shop

Live-chat with team member

Topline results in facts and figures

Reduction of complexity with customized service offer and conversation design for multiple buying occasions across two shops and different inventory locations

  • 22% click-through rate on recommendations
  • Thousands of completed conversations
  • 24/7 online sommelier service
  • Complete conversation metrics (number and value of wines clicked, etc.)
Learn more

Project ramp-up and onboarding in 30 days

Custom feature development

Live chat

3D shop JS integration

Inventory synchronization

1.500+ SKU tagging by sommelier team

Algorithmic weighting for visibility of high-margin products

Customized brand & conversation designs

La Nouvelle Cave brand adaptation

Live chat integration

New conversation designs

Script integration (one line only)

One line of script for Shopify

One line of script for the 3D environment

…and we were live!

Join our global community of food & beverage innovators

”The is our digital buddy and extended arm of wine advisory services: an innovative solution that’s fun to use and helps our customers with their culinary challenges. It adds value and builds our image as an innovative ecommerce company and online-tasting pioneer!”

Markgräfler WeinthekeSven Vormann

"Customized for our shop, the is the next step towards a digitalized world of wine. It’s incredibly easy to discover the suitable wine in a personalized way with it.”

Weine & FeinkostJanus Fenske

“The is innovative, informative and fun! I hope for more awareness and familiarity for the Portuguese varietals with its help!”

OvinhoJoerg Rekate

“The is an informative and fun extra for my website and adds an active element to the browsing experience.”

blauWeinChristian Blau

”The is a great tool for offering our website visitors a playful entry to our wine selection. So far, the usage data for the on is promising. Thanks for the pleasant and professional working relationship!”

VioneersDirk Pohl

”For me the is an innovative and playful tool for finding a wine for every occasion. I already got great feedback from some of my customers!”

Weingenuss AachenTobias Berg

Looking to sell more fine drinks to visitors and customers?

Let’s get you a demo or discuss specific features