Case study

La Nouvelle Cave

3D showcase store integration. AI sommelier pilot project for Groupe Casino to help visitors select the perfect wine, beer or spirit for their buying occasion

3D and VR shop integration
Wine and food pairing
Live chat
Across wine, beer and spirit categories
Shopify inventory synchronization

sommelier.bot in 3D VR online shop

The challenge for the wine store of the future

How to stand out and help mobile users quickly find the right bottle among over 1,000+ wine, spirit and beer choices?

Custom-tagging across categories to reduce complexity
Occasion-mapping to inform customer journeys
3D shop integration
Shopify implementation

Implementation features and benefits

Fascinating browsing environment and option to shorten the decision process to 30 seconds with a playful digital sommelier

Automated Shopify inventory synchronization
Live chat options with on-site wine consultants
Seamless shopping experience for beers, spirits and wines
Wine pairing for 2,500+ recipes

Topline results in facts and figures

Reduction of complexity with customized service offer and conversation design for multiple buying occasions across two shops and different inventory locations

22% click-through rate on recommendations
Thousands of completed conversations
24/7 online sommelier service
Complete conversation metrics (number and value of wines clicked, etc.)

Project ramp-up and onboarding in 30 days

Custom feature development

Live chat · 3D shop JS integration

Inventory synchronization

1,500+ SKU tagging by sommelier team · Algorithmic weighting for visibility of high-margin products

Customized brand & conversation designs

La Nouvelle Cave brand adaptation · Live chat integration · New conversation designs

Script integration (one line only)

One line of script for Shopify · One line of script for the 3D environment · ...and we were live!

Join our global community of food & beverage innovators

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Markgräfler WeinthekeSven Vormann
“The sommelier.bot is our digital buddy and extended arm of wine advisory services: an innovative solution that’s fun to use and helps our customers with their culinary challenges. It adds value and builds our image as an innovative ecommerce company and online-tasting pioneer!”

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Weine & FeinkostJanus Fenske
“Customized for our shop, the sommelier.bot is the next step towards a digitalized world of wine. It’s incredibly easy to discover the suitable wine in a personalized way with it.”

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OvinhoJoerg Rekate
“The sommelier.bot is innovative, informative and fun! I hope for more awareness and familiarity for the Portuguese varietals with its help!”

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blauWeinChristian Blau
“The sommelier.bot is an informative and fun extra for my website and adds an active element to the browsing experience.”

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VioneersDirk Pohl
“The sommelier.bot is a great tool for offering our website visitors a playful entry to our wine selection. So far, the usage data for the sommelier.bot on vioneers.com is promising. Thanks for the pleasant and professional working relationship!”

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Weingenuss AachenTobias Berg
“For me the sommelier.bot is an innovative and playful tool for finding a wine for every occasion. I already got great feedback from some of my customers!”

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